FAQ'S:

Question 1: What's the delivery time?

Most orders are processed within 3 to 8 business days (excluding weekends and
holidays) after receiving your order confirmation email. You will receive another
notification when your order has shipped. Order delays can occur for a variety of
reasons. In the event your order has not shipped promptly, please understand we are
doing our best to adjust our estimated delivery for popular items. We deliver via UPS,
FedEx, DHL and common carriers for freight deliveries. We do not do overnight or
expedited shipping.

Click here to learn more about shipping & delivery.

 

Question 2: How can I track my order and time? 

Processing Time
Your order is currently being processed in our system and may not yet be filled at our
distribution center. Once it is packed and shipped, we will have tracking and delivery
information available.


Order Tracking
To track your order, use the order number assigned during the checkout and purchase
process. Please allow at least 24 hours for tracking information to be available.
Customers who have created an account at OfficeSupply.com can "Sign In" for order
history, tracking numbers and order status. To see detailed information about a
particular order, click on the order number.

Click here to track an order.

 

Question 3: What type of payments do you accept?

Payment Methods
Payments are processed when the order is placed. We accept Visa, MasterCard,
Discover, American Express, Google Pay, Apple Pay, Paypal, Meta Pay, Shop Pay,
Diners Club and Venmo. We accept money orders, cashiers checks, and business
checks. Please note that payment via check will delay the processing of your order. We
do not accept personal checks.


Payment Processing
Payments made with credit card, debit card or check card are processed when the
order is placed. Many financial institutions place temporary authorization holds on
accounts to make sure funds are available for a purchase. These appear as pending
charges that temporarily lower your available balance. A copy of the invoice is sent to
your order email address. A tracking number will be sent via email when your order has
shipped.

 

Question 4: Any coupons or promotions?

 Our coupons change weekly so be sure to check back often for new offers and
promotions. Coupons may not be combined with any other offer or previous purchases.
Coupons cannot be applied to sale items, hot buys, items with custom/quoted pricing,
bulk-priced items, purchase orders, paper, ink, toner and technology products unless
specified.


Click here for our coupons and promotions.

 

Question 5: What are the shipping charges?

The minimum purchase amount for Free Shipping is based on the Sub-Total in your cart and does NOT include tax or any coupons applied. Any order below $50 is charged a flat rate. Free shipping does not apply to orders or oversized items that require freight shipping.

Click here to know about Shipping Policy

 

Question 6: Can I cancel or modify my order?

Orders cannot be canceled, modified or changed once they are submitted. If you are no
longer in need of the item(s) you will need to start a return.

Click here to start a return.

 

Question 7: Why was my order canceled?

Canceling an order is one of the last things we want to do, but some situations are
unavoidable. The item(s) may be limited quantities, out of stock or unavailable to ship at
this time.

Log into your account here to verify your order.

 

Question 8: How can I get my order invoice?

You will receive an email confirmation of your order which will include a link to print a
copy of your invoice. Be sure to check your spam or junk folder if you don't see it. You
can also log into your account and view your order history to print a copy of your
invoice.

Log into your account here.

 

Question 9: How work Returns/Exchanges?

If you were sent the wrong item, or it arrived damaged or defective, start a return we
can help you.


Exchanges
Please visit our Returns Policy page to learn how to return the first item. Then place a
new order for the item you wish to buy.


Refunds
Please be aware that when returning a product shipped free, your refund may be
subject to the actual outbound shipping and return shipping of the order. Refunds will be
processed back to the original method of payment within one to two weeks.

Click here to start a return.

 

Question 10: What should I do if I forgot my password?

 

Account Profile
Edits to your personal information can be done within your account settings.


Click here to log into your account.


Password Reset
If you forgot your password or want to change it just


Click here to Reset your password.

 

FAQ'S

Question 1: What’s the delivery time?

Most orders are processed within 3 to 8 business days (excluding weekends and
holidays) after receiving your order confirmation email. You will receive another
notification when your order has shipped. Order delays can occur for a variety of
reasons. In the event your order has not shipped promptly, please understand we are
doing our best to adjust our estimated delivery for popular items. We deliver via UPS,
FedEx, DHL and common carriers for freight deliveries. We do not do overnight or
expedited shipping.

Click here to learn more about shipping & delivery.

Question 2: How can I track my order and time?

Processing Time
Your order is currently being processed in our system and may not yet be filled at our
distribution center. Once it is packed and shipped, we will have tracking and delivery
information available.


Order Tracking
To track your order, use the order number assigned during the checkout and purchase
process. Please allow at least 24 hours for tracking information to be available.
Customers who have created an account at OfficeSupply.com can "Sign In" for order
history, tracking numbers and order status. To see detailed information about a
particular order, click on the order number.

Click here to track an order.

Question 3: What type payments do you accept?

Payment Methods
Payments are processed when the order is placed. We accept Visa, MasterCard,
Discover, American Express, Google Pay, Apple Pay, Paypal, Meta Pay, Shop Pay,
Diners Club and Venmo. We accept money orders, cashiers checks, and business
checks. Please note that payment via check will delay the processing of your order. We
do not accept personal checks.


Payment Processing
Payments made with credit card, debit card or check card are processed when the
order is placed. Many financial institutions place temporary authorization holds on
accounts to make sure funds are available for a purchase. These appear as pending
charges that temporarily lower your available balance. A copy of the invoice is sent to
your order email address. A tracking number will be sent via email when your order has
shipped.

Question 4: Any coupons or promotions?

Our coupons change weekly so be sure to check back often for new offers and
promotions. Coupons may not be combined with any other offer or previous purchases.
Coupons cannot be applied to sale items, hot buys, items with custom/quoted pricing,
bulk-priced items, purchase orders, paper, ink, toner and technology products unless
specified.


Click here for our coupons and promotions.

Question 5: What are the shipping charges?

The minimum purchase amount for Free Shipping is based on the Sub-Total in your cart
and does NOT include tax or any coupons applied. Any order below $50 is charged a
flat rate. Free shipping does not apply to orders or oversized items that require freight
shipping.

Click here to know about Shipping Policy

Question 6: Can I Cancel or Modify My Order?

Orders cannot be canceled, modified or changed once they are submitted. If you are no
longer in need of the item(s) you will need to start a return.

Click here to start a return.

Question 7: Why was my order canceled?

Canceling an order is one of the last things we want to do, but some situations are
unavoidable. The item(s) may be limited quantities, out of stock or unavailable to ship at
this time.

Log into your account here to verify your order.

Question 8: How can I get my order invoice?

You will receive an email confirmation of your order which will include a link to print a
copy of your invoice. Be sure to check your spam or junk folder if you don't see it. You
can also log into your account and view your order history to print a copy of your
invoice.

Log into your account here.

Question 9: How work Returns/Exchanges?

If you were sent the wrong item, or it arrived damaged or defective, start a return we
can help you.


Exchanges
Please visit our Returns Policy page to learn how to return the first item. Then place a
new order for the item you wish to buy.


Refunds
Please be aware that when returning a product shipped free, your refund may be
subject to the actual outbound shipping and return shipping of the order. Refunds will be
processed back to the original method of payment within one to two weeks.

Click here to start a return.

Question 10: What should I do if I forgot my password?

Account Profile
Edits to your personal information can be done within your account settings.


Click here to log into your account.


Password Reset
If you forgot your password or want to change it just


Click here to Reset your password.